Free Shipping over AED 300
Free
Gift over AED 400
Fast Dispatch*
How long do I have to return a product?
From the time of shipping you will have 30 days to return your purchase, as long as it meets our return policy.
What is the refund policy?
We always work towards delivery that’s 100% accurate while ensuring that each product is in perfect condition when it reaches our customers. In case of errors, however, we’d be more than happy to give you a refund if the following conditions are met:
- A product(s) was found to be defective or damaged upon delivery
- An incorrect product was delivered
- A product(s) was near its expiry or has already expired when delivered
- A product(s) was in the initial order but was not delivered
What are the refund conditions?
All products for return must comply with the following terms & conditions:
- Product(s) must be in its original, unused purchase condition
- Packaging of each product must be unopened and not defaced in any manner
- Product(s) must be accompanied by a proof of purchase such as a receipt or tax invoice and purchased directly from the skino2.ae website and not any third party reseller.
- All paperwork, parts and accessories that was delivered with the product(s) must also be returned
How will I receive my refund?
We’ll offer your refund via your original payment method. If you paid online, your refund will be credited to the bank/credit card or Blue Wallet used for payment.
If you paid through Blue Prepaid, your refund will be credited to a new Blue Prepaid card which we’ll send you through email.
Are any products excluded from returns?
Free gift items and any products on sale or that are labelled as non-returnable and/or non-refundable on our website skino2.ae cannot be returned and refunded.
How do I return my products?
Please contact us for a refund request along with your invoice proof of purchase from our UAE skino2.ae website within 30 days and if it qualifies for a return & meets our return policy stated above, there is no need to return the item, we will happily assist to process your refund return by way of payment credit. If you need a replacement product you can then place a new order via the website.
If I paid via my debit or credit card how long will it take to get my refund?
The whole process will take 2 to 3 weeks, starting on the day we notify you that we have received your product to your bank processing the return.
Will I get my vat refunded when I return products?
Yes, you will. Just make sure to also present a proof of purchase, such as your receipt or tax invoice.
I got refunded the wrong amount, what should I do?
If you think you received your refund in the wrong amount, please get in touch with us and we will be happy to help you.
